Narissa Rahaman, Executive Director of Equality Virginia just popped into my inbox with the following message, "Reflection requires bravery." I can't think of a better message for leaders and organizations. It is a courageous act to ask for feedback, and it is a fundamental cornerstone of the TSM approach to strategic planning. This is why we insist on gathering feedback from your community - not just the people who love you. We want to talk to people with constructive criticism and people with a big gigantic scary idea. It is the full spectrum of feedback that enriches future planning. It's also why trying to do Strategic Planning in a day or a weekend can be limiting - it's hard to have true reflection without air and space.

The same can be said of your team - collecting feedback nested in your values is the perfect way to start down a path of personal or team growth - even if it hurts sometimes. Is a 360 your right tool? Maybe not - but feedback + reflection + action is a must. 

Why Reflection Feels Scary

1. Who wants to be Vulnerable?: Reflection forces us to confront our vulnerabilities. Whether it’s acknowledging mistakes, recognizing our fears, or facing our regrets, it’s not easy to look at ourselves with clarity. A brave organization is one that welcomes this discomfort as a pathway to growth rather than a threat to its identity. 

2. Challenging Self-Perceptions: We all have a mental image of who we are—a narrative we’ve crafted over time. Reflection can disrupt this self-image, challenging long-held beliefs and assumptions. It can be disorienting to hear that someone isn't experiencing your organization like you intended them to. 

3. Facing Fear of Change:  Reflection helps us understand why we resist change and what we might gain from embracing it. It’s easier to stay in the familiar, even if it’s uncomfortable, than to venture into the unknown. Reflection can make it possible to see change as an opportunity rather than a threat.

So, What is Possible?

Gathering feedback is just the beginning. The real challenge lies in translating this input into meaningful action. This requires analyzing the feedback objectively, identifying key themes, and prioritizing changes that align with the organization’s goals. It also means communicating transparently about the steps being taken in response to feedback, reinforcing the organization’s commitment to continuous improvement.

Organizations that embrace the bravery of reflection and feedback are better positioned for success. By facing truths and challenging norms, they unlock opportunities for growth and improvement. Reflection and feedback are not just about addressing weaknesses; they are about harnessing the organization's full potential. They are about courageously facing the reality of the present to build a stronger, bigger, better thing tomorrow. 

We'd be happy to help you be brave.